If any customer has any problem with the bank or bank staff then he may lodge a complaint as follows:-

1. Branch Manager (Within 7 days)
2. If your grievance is not redressed within 7 days by the Branch Manager then the matter must be put forward to the Chief Executive Officer (CEO), with the copy of the original complaint put before the Branch Manager.
   

   Address:-
   CEO
   Koylanchal Urban Co-operative Bank Ltd
   1 st Floor, Shivam Complex,
   Bank Road, Dhanbad – 828116
   Jharkhand
   Email Id: - [email protected] ,
   Phone – 0326-2300073.

3. If your grievance is not redressed within 10 days by the CEO then the matter must be put forward to the Chairman, with the copy of the original complaint put before the CEO.
   

   Address:-
   The Chairman
   Koylanchal Urban Co-operative Bank Ltd
   1 st Floor, Shivam Complex,
   Bank Road, Dhanbad – 828116
   Jharkhand
   Email Id: - [email protected] ,
   Phone – 0326-2300073.

4. If your grievance is not redressed within 30 days by the Chairman then the matter must be put forward to the RBI, with the copy of the original complaint put before the Chairman.
   

   Address:-
   Consumer Education and Protection Cell
   Reserve Bank of India (RBI),
   Department of Cooperative Bank Supervision (DCBS),
   RRDA Building, 4th Floor,
   Katchahri Road,
   Ranchi – 834001
   Jharkhand